Shipping Policy

We want your Milestone Moments order to arrive safely and on time, so here's everything you need to know about how we ship.

Processing Time

All orders are dispatched within 3-5 working days of purchase. We're a small, independent brand and everything is made with care, so we appreciate your patience. Need your order urgently? Drop us a message before ordering and we'll do our best to help.

Shipping Options

Standard Delivery — Royal Mail Tracked 48: £3.95
Estimated delivery in 2-3 working days from dispatch.

Express Delivery — Royal Mail Tracked 24: £4.95
Estimated delivery next working day from dispatch.

Free Standard Delivery on orders over £50.

Tracking Your Order

Once your order has been dispatched, you'll receive a confirmation email with your Royal Mail tracking number so you can follow your parcel every step of the way.

Something Gone Wrong?

If your order hasn't arrived within the expected timeframe, please get in touch with us at natasha@yourmilestonemoment.co.uk and we'll look into it straight away.

Please Note

Delivery timeframes are estimates provided by Royal Mail and are not guaranteed. During busy periods such as peak wedding season, there may be slight delays. We recommend ordering with plenty of time to spare ahead of your big day.